Help signing in
The questions that come up most, and what to do about each.
- My email is not recognised
- Univers accounts are created by your institution — there is no public sign-up. If your address is not recognised, either it has not been added yet or a different address was used. Ask your institution which address they registered.
- I never received the activation email
- Check your spam or quarantine folder first, and search for “Univers”. Institutional mail filters sometimes hold the first message from a new sender. If it is not there, ask your administrator to send it again.
- My activation link has expired
- Activation links last 1 hour. You can request a new one up to three times. After that an administrator has to restart your activation.
- What does my password need?
- At least 10 characters, with a letter, a number and a special character. Longer is better than complicated: a short phrase with a number and a symbol beats one capital and an exclamation mark. Password managers and generated passwords are fully supported.
- I have forgotten my password
- Use “Forgot password?” on the sign-in page. If your account is recognised you will be emailed a reset link, valid for 1 hour. You can request up to three replacements.
- My 8-digit passcode has not arrived
- Codes usually arrive within a few seconds. Check spam, and make sure you are looking at the same address you typed. You can resend up to five times, and only the newest code works.
- My passcode expired before I could type it
- Passcodes last 1 hour, so there is no rush to type it. Check spam, and make sure you are looking at the same address you typed. You can resend up to five times, and only the newest code works.
- My account is locked
- Locks are a security measure after repeated attempts, or are applied by an administrator. Only your institution or the Univers administrator can remove one — waiting will not clear it.
- How do I contact my institution?
- Use the person or team who gave you access to Universs. They can restart activation, reset a password workflow, clear a passcode lock, and restore a suspended account.